PLEASE BUY FROM OUR SHOP ONLY AFTER YOU READ AND AGREE TO OUR RULES :

1. ORDER PROCESS:

Order can be placed

- in our shop  by creating an account and follow the checkout process

- by chat  with our live agents

- by email sale@thermomixonline.com

* WE NOT ALLOW

CASH ON DELIVERY

CASH AND PICK UP SENDING PRODUCT WITHOUT A PAYMENT CONFIRMATION

* RESPECT OUR RULES

2 PAYMENT

The payment method indicated in the shop is the only available at that moment.

Cards payment are not always available. You can ask by chat or email but if you not see it in shop is not available.

We not accept other type of payments , do not ask or propose other way to pay you just lose time.

NO CASH PAYMENT IS ALLOWED BEFORE OR AFTER !

3 DELIVERY

Depending on the time and  numbers of orders that we need to process, time of preparation for package can take from few  hours up to 72 hours. we will inform you daily about the package situation and time of delivery.

Once the package is delivered from our warehouse , we provide all the shipping information  so you can trace it in real time .

If you want to receive it with other courier than the one we work with, please let us know after the order is done.

We work only online , all orders must be sent with couriers.

4 REFUND  WARRANTY

we offer 30 days money back, we replace or refund for any problem.

No reason is required for a refund.

You must respect the terms of conditions of return policy that you will receive once with the package.

Box must be intact not broken so we suggest you open it in a normal way ,without breaking the box.

the refund can be done even in the 30 day from the day you receive it .

WARRANTY

2 years from Vorwerk , all service points are listed on the warranty certificate