Order can be placed
- in our shop by creating an account and follow the checkout process
- by chat with our live agents
- by email firstname.lastname@example.org
* WE NOT ALLOW
CASH ON DELIVERY
CASH AND PICK UP SENDING PRODUCT WITHOUT A PAYMENT CONFIRMATION
* RESPECT OUR RULES
The payment method indicated in the shop is the only available at that moment.
Cards payment are not always available. You can ask by chat or email but if you not see it in shop is not available.
We not accept other type of payments , do not ask or propose other way to pay you just lose time.
NO CASH PAYMENT IS ALLOWED BEFORE OR AFTER !
Depending on the time and numbers of orders that we need to process, time of preparation for package can take from few hours up to 72 hours. we will inform you daily about the package situation and time of delivery.
Once the package is delivered from our warehouse , we provide all the shipping information so you can trace it in real time .
If you want to receive it with other courier than the one we work with, please let us know after the order is done.
We work only online , all orders must be sent with couriers.
we offer 30 days money back, we replace or refund for any problem.
No reason is required for a refund.
You must respect the terms of conditions of return policy that you will receive once with the package.
Box must be intact not broken so we suggest you open it in a normal way ,without breaking the box.
the refund can be done even in the 30 day from the day you receive it .
2 years from Vorwerk , all service points are listed on the warranty certificate